Email support
Include the booking ID, ticket ID, order or transaction reference, date, amount, and a clear description of the issue where relevant.
Planifya Support
Tell us what happened.
For the fastest review, contact us from the email or phone associated with your Planifya account and include the relevant record reference.
Inside the app
Use Profile → Help & Support to review guidance or submit a support request with the relevant account context.
Never send payment credentials.Planifya Support will not ask for your password, OTP, card PIN or CVV. For a routine support or privacy request, do not email CNIC images unless Planifya specifically explains why additional identity verification is necessary.