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Account & data deletion

You can leave without reinstalling.

Use the in-app deletion controls when you can sign in, or email a deletion request from your registered address.

How to request deletion

In the app

Open your account and personal-information settings, then start the account deletion flow.

Without the app

Email support@planifya.pk from the address linked to your account. Use the subject “Planifya account deletion request” and include your account email or phone.

Confirm identity

Planifya may ask for recent sign-in, reauthentication or another proportionate confirmation so someone else cannot delete your account.

What deletion removes or de-identifies

  • The active account, public profile and authentication access no longer needed.
  • Contact details, profile image and personal fields without a continuing lawful or operational need.
  • Local cached account data after the app completes deletion and sign-out.
  • Direct identifiers in user-generated content where retention is not required.
  • Associated third-party authentication access where applicable.

What may be retained

A limited subset of records may remain where reasonably needed for payments and accounting, refunds and chargebacks, disputes, ticket or booking evidence, fraud and security prevention, abuse investigations, legal claims, valid legal obligations or another user’s transaction record.

Not everything is erased instantly.A deleted-account audit record may be retained for up to seven years and can include original account identifiers and contact fields, deletion metadata, account age, last-login and audit statistics, and compliance flags. Records are minimised and de-identified when direct identification is no longer necessary.

Providers with active events or obligations

Deletion can be temporarily blocked while a provider has active events or unresolved obligations, so paid tickets and transactions are not orphaned. The app should identify the blocker and provide a route to resolve, terminate or complete it, or contact Support.

Request deletion by email